ISSUE:

The Browser Check popup window has detected some missing pieces in your browser.  One or more of these pieces must be resolved in order to teach or participate successfully in your online course.
 

RESOLUTION:

Look for areas that have a red X and follow the link to resolve the issue (see additional instructions below for installing Java).  The Java Check is a common "red flag" area. There are several tools in the course system that depend on the Java plugin being installed on your computer.  And you must have the correct version of Java.

DO NOT IGNORE THIS.  TAKE CARE OF IT NOW!

To install the Java plugin on your computer:

Step 1: Check to see if you have any previous versions of Java on your computer and uninstall them first.

IMPORTANT: It is critically important that users do not install Java on top of other/previous versions of Java or several key functions will not work. So, you must uninstall any previous Java prior to installing a newer version of Java.

Windows

• Close all applications.
• Click the Start button .
• Click Control Panel.

• Click the Uninstall a program link.
• Find all references to Java, JRE, and J2SE and remove each one.
  1. Click on the Java, JRE, or J2SE program to highlight/select it.
  2. Click the Uninstall button.

• If you are prompted to confirm the uninstall of Java, click Yes.
   
• Be patient as the uninstall process does its thing.
  • If you get prompted to Cancel or Allow the process, click Allow.
     
  • If you get prompted to restart your computer, click Yes.
     
• If you do NOT get prompted to restart your computer:
  • Wait for the uninstall process to complete.
     
  • Close the Control Panel.
     
  • Restart your computer:
    • Click the Start button .
    • Click the right arrow.
    • Click Restart.
       

If you have another Java version in your program list, repeat the above steps to uninstall that version.

Step 2: Get Java.

1. Java 6 Update 26 or Java 6 Update 31

Step 3: Follow the on-screen instructions for the installation.

As confirmation that the Java plug-in is installed, you will see a steaming coffee cup image in the lower-right of your computer's task bar whenever you open an application that uses Java.

Step 4: Login to your course.

When you visit a web page that uses Java, you may see a yellow message box

Do the following steps

1. 1. Click on the yellow box.
       
   2. Select Run ActiveX Control.
       
   3. Click the Run button.
       
   4. If you are prompted by a Security Warning for the java applet, click the Always button.

Step 5: Go to a tool that requires Java.

For example, the HTML Creator is a visual text editor that is available in tools like Mail and Discussions. In the Mail tool, for example, click Create Message and then Enable HTML Creator.

After installing Java, the first time you open a Java-enabled tool, a coffee cup animation flashes as Java loads.  This will only happen once, but the process may take a few seconds.  Be patient.

Again, be patient.  Once the tool, in this case the HTML Creator, loads for the first time, this and other Java-enabled tools will run fairly quickly (over a high-speed connection).

NOTES:

• If the Java-enabled tool will still not open, close the browser and log back into your course.  Or simply restart your computer as Java sometimes requires a restart.
   
• After installing Java, we recommend turning off the automatic checking for Java updates:
  • Click the Start button on the bottom left of your screen.
  • On the Start menu, select Control Panel (if it is visible) or select the Settings option, and then click Control Panel from the secondary menu. A new window will appear.
  • Find and double-click the Java image (If you cannot find the Java image right away, try selecting the Classic View version of the Control Panel). 
  • Click the Update tab.
  • Clear the checkbox next to Check for Updates Automatically.
  • If you get a Java Update - Warning message, click the Never Check button.
  • Click Apply.
  • Click the "x" to close the Java Control Panel window.
     
• In Internet Explorer, you can confirm that the Java plugin installed successfully.  Click Tools > Internet Options > Advanced tab.  Scroll down until you see Java (Sun) and make sure there is a green check mark next to Use JRE . . .

• The installation of Java only affects the current computer you are working on.  If you use a different computer (desktop or notebook), you may not have any problems at all with Java or you may have to go through this process all over again.

If you have any further questions, please contact us for support. Thank you.

- Technical Support