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Error Messages: "Error on Page" when attempting to add an attachment

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ISSUE:

When trying to add an attachment to an assignment or mail or discussion message, some users have reported seeing an "Error on Page" message in their browser.

There are a number of possible causes for this error. 

RESOLUTION:

Most can be resolved by following the Browser Tune-Up instructions.

If you have already completed the Browser Tune-up, and you still experience this problem, the following may help:

  • Ensure that the document you are trying to upload is not open in another program on your computer. For example, if you want to upload a Microsoft Word document, save and close the document first.
     
  • If using the Internet Explorer browser, ensure that the "Display a notification about every script error" option is not checked:
    1. In Internet Explorer, from the Tools menu, select Internet Options
    2. Click the Advanced tab
    3. Scroll down and uncheck "Display a notification about every script error"
    4. Click OK to save your changes
       
  • Check for spyware or deceptive software on your computer.
     
  • Uninstall all versions of Sun Java Runtime Environment (JRE) from your computer, and install one version only..

 

If you have any further questions, please contact us for support. Thank you.

- WebCampus Support