Error Messages: I am receiving an "invalid username/password" message. But I am CERTAIN the username and password I'm entering are correct.
ISSUE:
Assuming you have entered the correct login ID and password, and you are still getting the invalid username/password error, try these solutions.
RESOLUTION:
Ensure that you are typing your password correctly and your CAPS LOCK is OFF. Otherwise, try one of the solutions listed below.
Solution 1
Ensure that you are not bookmarking the log in page. It is strongly recommended to bookmark your campus site that contains the login or link to the login page.
Solution 2
Clear your browser's cache and history. For example, in Internet Explorer, go to the Tools menu, then Internet Options. Click Delete Files - including offline content. Then click Delete Cookies. Finally, click Settings and under 'Check for newer versions of stored pages', select Every visit to the page. Click OK.
Solution 3
Ensure that your browser is not blocking cookies. In Windows XP, go to 'Start' > 'Control Panel' and click on 'Internet Options'. In the window that opens, select the 'Security' tab and check that the Security Level is Medium or lower. In the same window, select the 'Privacy' tab and also check that the Privacy Level is Medium or lower.
Solution 4
Ensure that you are logging into the correct institution from http://webcampus.nevada.edu.
If you have any further questions, please contact us for support. Thank you.
-WebCampus Support