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Error Messages: Session Already Running; Session Timed Out - Requires Guest Access; HTTP 403 Forbidden; Access Denied; Login Loop

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ISSUE:

When trying to access the online course system, users have reported the following error messages:

  • Session Already Running
  • Session Timed Out - Requires Guest Access
  • Login Loop (keep getting kicked back to the Institution Listing page)
  • HTTP 403 Forbidden
  • Access Denied
  • There was an internal problem

RESOLUTION:

Tune Your Browser

Your browser settings will vary, depending on the browser you choose to use. There is a browser support site that will tell you exactly how to prepare your browser settings for your specific browser.  This is important so that all tools in your online course work properly.  Click here to go to the Browser Tune-up and click Start the Browser Tune-up.

Clear Your Browser Cache

Internet Explorer Advanced Options

Some users found that this problem could be resolved by changing an Internet Explorer setting:

  1. In Internet Explorer, from the Tools menu, select Internet Options.
  2. Click the Advanced tab.
  3. Under Browsing:
    1. Check all boxes for Disable script debugging
    2. Un-Check the box for Display a notification about every script error
    3. Un-Check the box for Show friendly HTTP error messages.
  4. Click OK.
  5. Restart the Internet Explorer browser.

Search Toolbars

Search toolbars may cause this problem. Users have reported that this problem could be resolved by uninstalling search toolbars from Yahoo!, mySearch, AltaVista, Google, and other sites.

You may be able to uninstall a toolbar through the Windows Control Panel:

  1. From the Start menu, select Settings, Control Panel
  2. Double-click Add/Remove Programs
  3. Locate the search toolbar, and click Change/Remove
  4. Follow the onscreen instructions.

For more information on uninstalling a program, refer to its documentation.

Try a Different Browser other than Internet Explorer

For the most up-to-date browser support information, see the Browser Tuneup site at http://www.webct.com/tuneup. To figure out exactly which version of the online course system your institution is running:

  1. Go to the website where you log into the online course system.
  2. Before and after logging in, click the Check Browser link, in the top right corner of the browser window.
  3. In the top right window of the Browser Checker, note the version number.  

If you download a new browser version, you will need to download it, close your browser, and reopen your browser again, and then follow the steps to configure your browser listed in the steps below.

Spyware

If any of these problems still persist even after working through all of the options above, the error may be caused by spyware or deceptive software on your computer. To help you control these types of Internet programs that could ruin your computer, you can download and install a spyware detection and removal utility, such as:

For more information, see Microsoft's page about Spyware and Unwanted Software.

If you have any further questions, please contact us for support. Thank you.

- WebCampus Support