ISSUE:

You are using a Macintosh computer.  When you login to the online course system, you are getting a message regarding Java or the JRE. Both refer to the Java plugin, which is required in order to work with all functions in the online course system.

As you are working in the course, you may also be seeing some strange things like a "red X" when trying to use the HTML Creator or a "white blank box with an X" when working with My Files and the Whiteboard tools.

RESOLUTION:

Step 1: Apple Computer supplies their own version of Java. Use the Software Update feature (available on the Apple menu) to check that you have the most up-to-date version of Java for your Mac.

Step 4: Log back into your course.

Step 5: Go to a tool that requires Java.

For example, the HTML Creator is a visual text editor that is available in tools like Mail and Discussions. In the Mail tool, for example, click Create Message and then Enable HTML Creator.

After installing Java, the first time you open a Java-enabled tool, a coffee cup animation flashes as Java loads.  This will only happen once, but the process may take a few minutes.  Be patient. Once the tool, loads for the first time, this and other Java-enabled tools will run fairly quickly (over a high-speed connection).

NOTE: The installation of Java only affects the current computer you are working on.  If you use a different computer (desktop or notebook), you may not have any problems at all with Java or you may have to go through this process all over again.

If you have any further questions, please contact us for support. Thank you.

- WebCampus Support