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FAQs

  1. *Courses: How do I remove old courses from my Course List?
  2. Assignments/My Files/Whiteboard: I'm trying to upload a file, but I do not see an Upload option. I see a blank white box with an X in it. Is that where the Upload option is?
  3. Browser: Why doesn't my browser's Back, Forward, and Refresh buttons work in my online courses?
  4. Edit Properties: Sometimes changes to an item's properties do not take effect.
  5. Error Messages: "Error on Page" when attempting to add an attachment
  6. Error Messages: An unknown system exception has occurred.
  7. Error Messages: I am receiving an "invalid username/password" message. But I am CERTAIN the username and password I'm entering are correct.
  8. Error Messages: Session Already Running; Session Timed Out - Requires Guest Access; HTTP 403 Forbidden; Access Denied; Login Loop
  9. Error Messages: Session has expired. Close the program and log in again.
  10. HTML Creator: When I turn on the HTML Creator, I see a small red X and nothing displays. What do I do?
  11. Internet Explorer Users: Navigation to page cancelled error
  12. Java: After I login, I get a popup message asking "Do you want to trust the signed applet distributed by 'WebCT Inc'"? What do I do?
  13. Java: Sun Java Runtime Environment Errors
  14. Java: Where do I get Java for a Mac?
  15. Mail: What are tips for managing course e-mail?
  16. Mail: Why is there a file size limit for attachments in Mail but not Discussions or Assignments?
  17. Paging Preferences: I do not see a file, message, or student. The name should be at the bottom of the page. Where did it go?
  18. WebEQ Equation Editor: When I try to insert an equation, I see a small red X and nothing displays. What do I do?
  19. Who's Online: I get the message "You logged in from a different browser with the same ID. The Who's Online Messaging will work only if you login again." What do I do?